Careers
 

Technical Support Technician

If you love technology and learning, then TestOut may be the place for you. We provide an excellent work/life balance along with the opportunity to grow and learn about current technologies. We are seeking an individual with an aptitude and appetite for troubleshooting, resolving issues, and contributing. The successful candidate will have the desire to provide an exceptional customer service experience.

Duties and Responsibilities:

  • Answer incoming issues via telephone, email, or web chat, and provide a quality customer service experience
  • Utilize communication and troubleshooting skills to identify and resolve customer issues
  • Identify, document, and report software issues/defects experienced by customers
  • Write and maintain technical knowledge base documents and other forms of documentation
  • Perform other duties as required

Education:

  • Two year degree or equivalent work experience
  • TestOut Pro, A+, Network+, MCSE/MCITP, CCNA, , or other IT certifications preferred

Experience:

  • 2 years experience in technical support/customer service and troubleshooting technical issues
  • Prior phone support experience preferred

Required Skills and Abilities:

  • A positive, constructive, and team-oriented disposition, coupled with sound judgment and independent decision making capabilities related to all job responsibilities
  • Demonstrated verbal and written communication skills
  • Excellent eye for detail and organizational skills
  • Ability to tend to details while maintaining a focus on the big picture
  • Availability to work a regular 8 hour shift any time between 6:00AM and 7:00PM
  • Proficiency in speaking and writing Spanish is preferred

How to Apply
Interested applicants should click here to fill out an online application.