Remote Support

This tool allows TestOut support technicians to connect to your computer and see what you see.


  1. Enter the session ID in the session ID field (a support technician will give you a session ID).
  2. Enter your first name in the first name field.
  3. Run the file. In Internet Explorer, click Run instead of Save. In Chrome and Firefox, double-click the file after it has been downloaded.
  4. When the software asks you to become the presenter, click Yes. This will allow the technician to see your screen and share your mouse.

Session Login

Session ID:
Your First Name:
Connection Method: Standard

Powered by Mikogo

*In no event will TestOut Corporation be liable for any loss or damage including, without limitation, indirect or consequential loss or damage or any loss or damage whatsoever arising from use of provided remote connection services.